Country Manager

You will lead our client in Zimbabwe as Country Manager, guiding a growing sports betting and gaming operation. You own the full country performance, from commercial results and retail operations to online growth, customer experience, and regulatory relationships. This role is on site, and relocation is possible only if you already hold a relevant visa.

Your mandate and responsibilities include:

• Own the country P&L and targets for turnover, GGR, NGR, margin and active players.
• Turn the country business plan into clear priorities, measurable targets and consistent delivery.
• Control costs across branches, staffing, marketing and suppliers.
• Report performance, risks and opportunities to Group on a regular cycle.

• Lead the branch network, including site selection, openings, closures, layouts, staffing and operating hours.
• Drive branch performance through clear KPIs, incentives and regular visits.
• Establish cash handling, float management, reconciliation and loss prevention controls.
• Oversee the retail product offering across sportsbook, virtuals, slots and terminals.

• Grow customer acquisition, activation and retention with Group marketing and CRM.
• Manage relationships with mobile money providers and banks to keep deposits and withdrawals fast and reliable.
• Bring local market insight into product decisions, sportsbook pricing, betting markets and promotions.
• Work with Group to tackle bonus abuse, fraud and multi accounting.

• Act as the primary contact for the regulator, tax authority and relevant officials.
• Keep licences, renewals, regulatory returns and audits up to date.
• Ensure AML, KYC and responsible gambling practices across retail and online.
• Oversee tax and levy filings with the local finance team.

• Recruit, lead and develop the local team, including branch managers, regional supervisors, cashiers, marketing, finance and customer support.
• Set clear expectations and build a culture of accountability, integrity and performance.
• Maintain high standards of conduct and address performance or disciplinary issues decisively.

• Manage local agencies, sponsorships and activations within agreed budgets.
• Build productive relationships with media, sports bodies, commercial partners and VIP customers.
• Stay close to competitors and customer behaviour, identifying opportunities and risks early.

You bring essential experience: at least seven years in sports betting or iGaming, including three years in a senior country leadership role; proven experience running both retail networks and online operations; track record of owning a P&L and reaching revenue and cost targets; experience in a regulated African betting market; strong knowledge of mobile money, cash controls, fraud prevention and AML/KYC; leadership of teams of 50 or more across multiple sites; ability to interpret GGR, margin and player reports and turn numbers into action.

Edge you may have: knowledge of Zimbabwe or neighbouring markets; background in sportsbook trading or risk; growth, scale-up or turnaround experience; degree in business or finance.

You stay close to your branches, your team and your customers. You spot opportunities, make decisions quickly, and drive results with integrity and focus.

The package includes a competitive expatriate level offer for candidates relocating to Zimbabwe, with relocation support for moving costs and settling-in, housing options, and a vehicle allowance.